At Handmade Hides, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer an easy and transparent refund and return process to ensure your peace of mind.

1. Eligibility for Returns

  • Timeframe: You can return your item within 14 days of receiving your order.
  • Condition: The item must be unused, in its original condition, and in the original packaging, including any tags or labels attached.
  • Exclusions: Custom or personalized items are not eligible for returns unless they arrive damaged or defective.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer support team at support@handmadehides.com with your order number and reason for the return.
  • We will provide you with return instructions and the shipping address for sending your item back.

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved Returns: If approved, refunds will be processed to your original payment method within 5-7 business days.
  • Shipping Costs: Please note that shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the item is damaged or defective.

4. Exchanges

We offer exchanges for items that are defective, damaged, or if you wish to exchange for a different size or color. To request an exchange, contact us at support@handmadehides.com, and we will assist you.

5. Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized orders
  • Sale or clearance items
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at support@handmadehides.com with photos and details of the issue. We will arrange for a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, first check with your bank or credit card company as processing times may vary. If you’ve done this and still haven’t received your refund, please contact us at support@handmadehides.com.